Last updated: 25 October 2026
This policy explains how Stop4Web ("Stop4Web", "we") collects, uses and protects personal data when you use the Stop4Web platform, website and apps, and what rights you have over your data. We comply with the personal-data protection laws that apply in the countries where we operate.
1. Our role
- Merchant data: we are the controller of your account data as a merchant or as a visitor to our website.
- Store customers' data: the merchant is the controller of their customers' data; we process it on the merchant's behalf and instructions, only to run their store. Each merchant must publish their own store privacy policy.
2. Data we collect
- Account data: name, email, mobile number, store name, business details and password (hashed).
- Billing data: plan, invoices and payment history. Card details are processed directly by payment gateways; we do not store them.
- Store data: products, orders, customers and content you add to your store.
- Usage and device data: IP address, browser and device type, pages visited, and operational and error logs.
- Correspondence: what you send us through contact forms or support.
3. How we use data
- To provide the platform and host and run your store.
- To manage subscriptions and billing, verify identity and prevent fraud.
- To provide support and contact you about your account and important updates.
- To improve the platform's security and performance through aggregated usage analysis.
- To send marketing messages about our services with your consent; you can unsubscribe at any time.
- To meet legal obligations and respond to competent authorities.
4. Legal basis
We process data to perform our contract with you, on your consent, for our legitimate interest in running, securing and improving the service, or to meet a legal obligation.
5. Sharing
We do not sell personal data. We share it only as needed with:
- hosting, cloud, email and messaging providers acting on our behalf under confidentiality and data-protection commitments;
- payment gateways, carriers and services the merchant enables in their store, to carry out what was requested;
- competent authorities where legally required or to protect our rights and users' safety;
- an acquirer or legal successor in a merger or acquisition, with the same protection continuing.
6. Store data isolation
Each store's data is kept in its own separate database and is not shared with other stores on the platform.
7. International transfers
Data may be hosted or processed by providers outside your country; where it is, we put appropriate safeguards in place as required by applicable law.
8. Retention
We keep data for as long as you are subscribed. After your subscription ends we keep a copy for a limited period so you can restore or export it, then delete it permanently. Invoices and records the law requires us to keep are kept for the legal period.
9. Security
We apply appropriate technical and organisational measures, including encryption in transit, password hashing, access control, backups and monitoring. No method of electronic transmission or storage is entirely risk-free.
10. Your rights
Subject to applicable law, you have the right to:
- know how your data is processed, access it and obtain a copy;
- correct or complete inaccurate data;
- request deletion when the data is no longer needed, subject to legal retention duties;
- withdraw consent to consent-based processing, including marketing;
- complain to the data-protection authority in your country.
You can export your store data from the dashboard or contact us to exercise any of these rights.
11. Cookies
We use cookies needed for sign-in, security and remembering preferences such as language, and may use analytics cookies to understand how the site is used. You can control cookies in your browser settings.
12. Children
The platform is intended for adult merchants and we do not knowingly collect children's data. If we learn that a child's data was collected without a guardian's consent, we will delete it.
13. Merchants' responsibility to their customers
Merchants must inform their customers how their data is processed, obtain any required consents, respond to their data requests and use their data only for the stated purposes.
14. Changes to this policy
We may update this policy from time to time, publish the updated version on this page with its date, and notify you of material changes by email or the dashboard.
15. Contact
For any question or request about your data, write to support@stop4web.online or use our contact page.