Last updated: 25 October 2026
Welcome to Stop4Web. These terms govern your relationship with Stop4Web ("Stop4Web", "we") when you create an online store on the platform or use any of its services. By creating an account or using the platform you accept these terms and our Privacy Policy. If you do not agree, please do not use the platform.
1. Definitions
- Platform: the Stop4Web system for building and running online stores, including the dashboard, apps, APIs and related services.
- Merchant: the person or company that creates and runs a store on the platform.
- Store: the website or app the merchant builds with the platform to present and sell products or services.
- Customer: anyone who browses or buys from a merchant's store.
- Plan: the subscription plan the merchant chooses, with its features and limits.
- Plugins: optional features and services enabled inside a store, free or paid.
2. Eligibility and your account
- You must have legal capacity to contract under the laws of your country and, if acting for a business, the authority to bind it.
- You agree to give accurate, complete information and keep it current, to keep your login details confidential, and you are responsible for all activity under your account.
- We may refuse or suspend an account if the information is false or the use breaches these terms.
3. Plans, subscription and payment
- The platform is provided for a recurring (monthly or yearly) fee according to the chosen plan; the first-period price may differ from the renewal price as shown at sign-up.
- Subscriptions renew automatically at the end of each period unless cancelled before the renewal date; a renewal invoice is issued in advance.
- Prices exclude taxes unless stated otherwise; applicable taxes are added on the invoice.
- If payment fails, a grace period applies; after it, the store is suspended automatically until payment, without deleting its data during the retention period.
- Some plans may include a free trial as announced at sign-up; it ends automatically on its date.
- We may change plan prices for future periods; changes do not affect the current paid period and are announced in advance.
4. Cancellation and refunds
- You can cancel auto-renewal at any time; your store keeps running until the end of the paid period.
- Fees for a period that has started are non-refundable, unless the law requires otherwise or we were unable to provide the service for a reason on our side.
- Fees for paid plugins and delivered services (such as design, data migration or AI credit already used) are non-refundable once delivered or consumed.
5. Merchant obligations and acceptable use
- You alone are responsible for your store, its content, products, prices and offers, and for your relationship with your customers, including shipping, returns, customer service and warranties.
- You must comply with the laws of your country and your customers' countries, including e-commerce, consumer-protection, tax and data-protection laws, and hold any licences your business requires.
- You may not use the platform to sell or display prohibited, counterfeit or stolen goods, weapons or drugs, indecent, abusive or inciting content, or any unlawful product or service.
- You may not infringe others' intellectual property, send spam, attempt to breach or disrupt the platform, or circumvent plan limits by illegitimate means.
6. Third-party services
- The platform connects to services run by others, such as payment and instalment gateways, shipping carriers, messaging providers and cloud services. They are governed by their providers' terms, and the financial relationship is directly between you and them.
- We do not guarantee their availability or performance and are not responsible for their errors, fees or decisions; we make reasonable efforts to keep integrations working.
7. Plugins and artificial intelligence
- Some plugins are free and some are paid or tied to a plan; the specific terms shown when enabling them apply.
- Content generated by the platform's AI tools is a suggestion you must review before publishing; you are responsible for its accuracy, suitability and lawfulness.
8. Intellectual property
- The platform, its software, designs, themes and trademarks belong to Stop4Web or its licensors. Merchants receive a non-exclusive, non-transferable licence for the subscription term, solely to run their store.
- Your store content and data remain yours; you grant us a limited licence to host, process and display them as needed to provide the service.
- You may not copy, resell or reverse-engineer the platform or use it to build a competing service.
9. Data and privacy
We process data under the Privacy Policy published on the platform. Your store data belongs to you; you can export a full copy at any time, and after your subscription ends we keep a copy for a limited period before permanent deletion.
10. Availability and support
- We make reasonable efforts to keep the platform available and secure. The service may pause for maintenance, updates or reasons beyond our control; we aim to announce scheduled maintenance in advance where possible.
- Support is provided through the channels announced on the platform and within the hours of each plan.
11. Suspension and termination
- We may suspend or terminate a store for breach of these terms or the law, non-payment after the grace period, or at the request of a competent authority, with notice where possible.
- You may end your subscription at any time. After termination the store stops; we keep its data for a limited period so you can export it, then delete it permanently.
12. Limitation of liability
- The platform is provided "as is" and "as available". We do not guarantee particular business results or error-free operation.
- To the extent permitted by law, we are not liable for indirect or consequential damages, lost profits or data loss not caused by us, and our total liability does not exceed the fees you paid us in the three months before the claim.
13. Indemnity
You agree to indemnify and hold Stop4Web harmless from any claim or loss arising from your store content, your products, your dealings with your customers, or your breach of these terms or the law.
14. Changes to these terms
We may update these terms from time to time and will notify you of material changes by your registered email or the dashboard before they take effect. Continuing to use the platform after that means you accept them.
15. Governing law and disputes
These terms are governed by the laws of the country where the operator of the platform is established. The parties will first try to settle any dispute amicably; failing that, it goes to the competent courts there.
16. Contact
For any question about these terms, write to support@stop4web.online or use our contact page.